ONLINE REQUEST TO ESTABLISH UTILITY SERVICE
This service is available for Residential Customers Only. Commercial
customers wanting to establish utility service must contact our Business
Office. Before you complete this request, please review our
Policy for Utility Customers (.pdf file) and the
If you have any questions, please call 480-644-2221 or toll free
* Indicates a required field. If you decline to provide
this information, you must come into one of our
to establish utility service.
Services Being Requested
(Wastewater and Solid Waste services are always activated if
available when a request for any type of service is completed. If requesting gas to be turned on, we will contact you to set
up an appointment as an adult is required to be present at the
premises at the time of activation).
Please indicate how you would like to receive your billing
|If you are currently paying your
utility bill through the City's SurePay program do you want this
program transferred to your new address?
For information on SurePay - Automated Payment Plan, please follow
the SurePay link.
Residential customers are generally required to place a deposit as
security for payment of utility bills before utility services will be
turned on. Deposits may be waived if the applicant has had comparable
service with Mesa in the past two (2) years, was not delinquent in
payment more than twice during the past twelve (12) consecutive months
or been disconnected for nonpayment during the past twelve (12) months.
Deposits may also be waived if Mesa receives a low risk credit rating
verification from a credit rating service deemed acceptable by Mesa.
Deposits do not accrue interest.
If you are a new customer with the City of Mesa, we may be able to waive
your deposit by checking with Equifax credit reporting agency to
determine if a deposit is necessary. If you do not agree to this,
we will not be able to process your request online and you will need to
visit one of our office locations or contact the Customer Service Call
Center at 480-644-2221. Do you consent to having a credit report
(one per account)
||$11.00 plus tax
||$16.00 plus tax
||$32.00 plus tax
||$16.00 plus tax
|| $ 60.00
|| $ 50.00