This service is available for Residential Customers Only. Commercial customers please use the Commercial Account Turn Off Request.

***This request will cancel all utility services and close your utility account. A Final Utility Bill will be mailed out within 3 business days of the cancellation date. If you have any questions, please call 480-644-2221 or toll free 1-866-406-9659.

* Indicates a required field.  If you decline to provide this information, you must come into one of our Business Offices to cancel utility service.

Customer Infomation    
  *Last Name
  *First Name
  Middle Initial
  *Utility Account Number (12 digits)
  *Last 4 Social Security Number
*Date of Birth
  *eMail Address
  *Residential Phone Number
Date of Request (Please allow 2-3 business days to complete this request.  Utility services are turned off Monday through Thursday, excluding City holidays.)
  *Preferred  Cancellation Date


Service Address to Be Turned Off    
  *Street Address
  Unit Number
  *Zip Code
Final Mailing Address
  *Address or PO Box
  Unit Number
  *Zip Code

      Deposit Information   

If you have paid a deposit to the City of Mesa, it will be returned to you after first applying it to your final bill.  Any remaining deposit amount will be mailed to the Final Mailing Address.  


      Additional Comments